Privacy Policy
Welcome to Bisque Golf www.bisquegolf.com (the “Site”). We understand that online privacy is very important for the users of our Site, especially when you make a purchase. This statement governs our privacy policy with respect to those users of the Site (“Visitors”). These concern the visitors who visit the Site as well as the Visitors who decide to make a purchase or purchase a service through the Site or register via the Site and wish to make use of the various services provided by Bisque.
NEW OR REGISTERED VISITORS ‘PERSONALLY IDENTIFIED INFORMATION’
Relates to all information identifying or can be used for identifying, contacting or searching persons in the system to whom this information relates, including but not limited to, name, address, telephone number, fax number, Twitter account, Facebook account, Instagram account, e-mail address, financial or other social network profiles. Personally identifiable information does not contain any information collected anonymously (that is, without identification of the individual user) or demographic information that is not linked to a particular individual.
WHAT PERSONALLY IDENTIFIABLE INFORMATION IS COLLECTED?
www.bisquegolf.com collects general details of all our visitors such as the origin of search engines, the keyword used, which pages have been visited etc. From registered users we collect additional information such as name, address, telephone numbers and e-mail addresses. The size of the personally collected information depends entirely on the origin of the registered visitor/customer and the scope of the service and/or purchase.
Bisque Golf processes your personal data by using our services and/or by providing it to us yourself. Below is an overview of the personal data we process:
WHICH ORGANISATIONS GATHER (PERSONAL) INFORMATION?
In addition to the information that bisquegolf.com collects from general visitors and registered visitors, third parties (such as banks, payment service providers and other affiliated financial institutions to the transaction) can collect data that only apply to a financial transaction. A good example is iDeal, your own bank or a credit card company with a secure environment. We have no influence over the control over how these third parties use this information, but we ask them to disclose how they use this personal information from registered visitors or general visitors. Some of these third parties can act as providers of various payment options and in fact act as intermediaries for banks and other financial institutions and do not collect information from the customer themselves and may not have a database that stores the personal data.
PARTNERS
At Bisque Golf we work with partners to process all orders properly. Please find below an overview of our partners and what they do:
Processing agreements have been concluded with all these services in accordance with GDPR. This means that clear agreements have been made between Bisque Golf and our partners. This means, among other things, that it is legally signed that it is forbidden to sell or leak your information.
ORDER ONLINE
If you make a purchase online, your transaction details are recorded to make the payment in order. We are tax-obliged to keep the details of every purchase for seven years.
If you pay with a credit card, we can do a fraud check, depending on certain factors. We then check whether the credit card is (possible) or can be used for fraudulent transactions. We do this based on the country of issue of the credit card, postal code, country, delivery address and home origin. If we find that the credit card is or can be used for fraudulent transactions, we’ll let you know and the online order will have to be paid in a different way or the order will be cancelled.
To complete an online order, you need to have an account. To create the account there are a number of requirements, such as a home address, place of residence, telephone number and name. This information is used to successfully complete your order and, when necessary, be shared with external service providers such as a package deliverer. This external information will only be shared to complete the purpose of the service. For example, the package deliverer needs your name and address in order to deliver the product. These external service providers may only use your data to perform the relevant services. They are therefore not allowed to use or pass on your data independently. You’ll find a complete overview of all our external service providers at our ‘Partners’ topic.
We also keep the information about your purchase in order to be able to answer any questions about the warranty or to resolve any other questions or complaints about the product.
The details of your account are saved until you delete your account. When you do this, all your personal data will be permanently deleted with the exception of the payment data and product data that are still subject to the return policy, guarantee or tax technical obligations.
ONLINE PROFILE
If you’d like to use our sales service, you must be in possession of an online profile. This is a mandatory part and no purchase can be made without an online profile.
To create an online profile, some personal information is required.
Your gender, name and surname, address, postal code, place of residence, e-mail address and a password of your choice.
When creating a profile, you’re also given the opportunity to register for our newsletter.
When you sign up for the newsletter your e-mail address and name will automatically be saved in our e-mail file. After this, it’s still possible to unsubscribe yourself. For more information about this, please go newsletter.
Your data will be stored securely in your online profile. This includes your purchase history, your preference for the newsletter, a wish list. Additionally, you’ll receive automatically generated e-mails about the information from processing such as purchases or information e-mails about purchases.
Your payment details after a purchase will not be visible. However, the purchase date will be visible with the purchase history. Credit card details will also not be stored by us. This is done by our partner Mollie.
We’ll never use your information for purposes other than that you give us permission for. This information is used to successfully complete your order and, where necessary, be shared with external service providers such as a package deliverer or our own newsletter. This external information will only be shared to complete the purpose of the service. For example, the package deliverer needs your name and address in order to deliver the product to you. These external service providers may only use your data to perform the relevant services. They are therefore not allowed to use or pass on your data independently.
In your account environment you will find an overview of the information you have filled in and we therefore have yours. If you’d like an easy overview for your own use or one that we need to pass on to a desired party. For this, the address with which the request was made must correspond with the data that you wish to transfer or would like to have access to. It’s possible to delete your account at any time. To do this, go to ‘suspend account’ and then enter your password. After this, all your personal details will be permanently deleted with the exception of the data/products that are still subject to the return policy, guarantee or tax obligations.
HOW DOES THE SITE USE YOUR PERSONAL INFORMATION?
We use the personally identifiable information to customize and optimize the Site to the user’s desire, to offer appropriate services and also to handle your purchase, such as sending your order. The information is also used to provide you as a visitor or registered customer with the right support, such as contact moments, specific questions or sending requested information.
Bisque processes your personal data for the following purposes:
CAN YOU INFORMATION BE SHARED WITH OTHERS?
Personally identifiable information about registered customers can be shared with other registered customers to make product recommendations. This information is brief and means that it is aggregated and only concerns information such as demographic data such as age groups, man or woman and geographical data such as cities, provinces or countries. Under no circumstances will we share specific information such as name, address and city, telephone numbers and e-mail addresses, financial data or social network data with other registered customers.
Sending e-mails will go according to the opt in legislation. You’ve given permission in advance that you wish to receive emails. You also have the option to unsubscribe yourself from the newsletters or other e-mails sent by bisquegolf.com. This can be done on the basis of a unsubscribe link which can be found in every newsletter sent.
HOW IS PERSONALLY IDENTIFIED INFORMATION STORED?
Personally identifiable information collected by Bisque Golf is stored securely and is not accessible to third parties or Bisque employees except for use as indicated above.
WHAT POSSIBILITIES ARE AVAILABLE FOR VISITORS WITH REGARD TO THE COLLECTION, USE AND DISSEMINATION OF THE INFORMATION?
Visitors and registered customers can opt out of receiving unsolicited information such as newsletters or contacting us and / or our suppliers and affiliated organizations by responding to emails according to the instructions. The visitor can also contact the following address: info@bisquegolf.com
ARE COOKIES USED ON THE SITE?
Cookies are used for various reasons. We use cookies to reflect the preferences of our customers, such as after logging in, to display your details in your account. In addition, cookies are used to generate statistics about our website in order to optimize the site for our visitors and customers. Cookies are also used to protect your data so that other visitors can’t see yours. We use Google Analytics to view statistics about our visitors. We may verify where they come from or check if our site is readable on different screen sizes.
WHAT BISQUE DOES DO WITH THE LOGIN INFORMATION OF THE USERS?
Bisque uses login data, including but not limited to, IP addresses, ISPs (Internet Service Provider data) and browser types. This is to analyze trends, to manage the site, but also to collect general information as demographic information.
HOW CAN VISITORS CHANGE OR CORRECT EVIDENCE IN THE PERSONALLY IDENTIFIED INFORMATION?
Visitors and registered customers can contact us to update personally identifiable information about them or to correct any inaccuracies by sending an email to info@bisquegolf.com
IS IT POSSIBLE FOR A VISITOR TO REMOVE OR DEACTIVATE PERSONALLY IDENTIFIED INFORMATION?
We offer registered visitors and / or customers the possibility to remove or deactivate certain personally identifiable information. However, the visitor and/or registered customer must contact them in order to have all information removed from the database. This is because information is always stored on the database. After contact, we’ll proceed to the final removal of all personally identifiable information. We’ll remove this within four weeks. An individual who has requested to deactivate the personally identifiable information will be completely removed from the database of the Site. Bisque will never proceed to the sale of the individually related personally identifiable information to third parties.
WHAT HAPPENS WHEN THE PRIVACY POLICY CHANGES?
We’ll let you know via the website for unregistered visitors and also inform registered customers by e-mail.
Should we proceed to a new Privacy Policy that states that we’ll disclose the personally identifiable information in a different way, then we’ll personally contact this registered customer or visitor by e-mail and request to accept or refuse the new privacy policy. Should the registered visitor and/or customer reject the new policy, we’ll proceed to the removal of personally identifiable information from these individuals.
LINKS
www.bisquegolf.com contains possibly links to other websites such as youtube.com, keep in mind that when you click on one of these links, you’ll be redirected to the other website. We encourage you to read the privacy statements of these linked sites. The privacy statements of these websites may differ from ours www.bisquegolf.com
GDPR LEGISLATION
Our Privacy Policy is based on the guidelines that the GDPR prescribe. If you have questions, comments, or if you want to object to decisions that have been taken, please contact us via: info@bisquegolf.com
If there are questions about compliance with the GDPR legislation, the COO of Bisque Golf B.V. will serve as an official and will personally come to a solution or statement with you.
Do you have questions about the General Data Protection Regulation? Then consult the website of the Netherlands Data Protection Authority https://www.rijksoverheid.nl/documenten/rapporten/2018/01/22/handleiding-algemene-verordening-gegevensbescherming.
HOW TO CONTACT US
If you have questions about the use of your personal data, please send an e-mail to info@bisquegolf.com
Unless otherwise stated, bisquegolf.com is the controller of the personal data that we collect with the products to which this Privacy Statement applies.
Our address is:
Bisque Golf & Leisure B.V.
Kuiperij 20
1185XS Amstelveen
Netherlands
The COO of Bisque Golf B.V. is our representative for data protection in the European Economic Area and Switzerland. You can contact the data protection officer of bisquegolf.com at the following e-mail address: info@bisquegolf.com