Frequently asked questions about returns and refunds

• How do I return my order?

  Do you wish to return an item? No problem! Please click here for all the information on returning items.

• Can I return items that are on sale?

  Yes, you can! Please find all the terms and conditions on returning items here.

• Do I need to pay for my return?

  The return shipping costs will not be refunded unless there’s an agreement beforehand with our Customer Care team.

• Can I make an exchange?

  Unfortunately, we’re unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

• How do I know if you have received my return?

  Please keep the Track and Trace code of your return. This will allow you to track your return at every stage.

  We’ll process your return as quickly as possible.Please keep in mind that this can take up to 5 working days. You’ll receive an e-mail after your return has been processed!

• When will I receive my refund?

  We understand that you’d like to receive your refund as soon as possible. It can take up to 5 business days to process your return. You’ll receive an e-mail as soon as we’ve made the refund! 

  The refund may take additional processing time, depending on your payment method and bank. Refunds might not show up in your account until your credit card’s next monthly billing statement.

  
  Estimated processing times:
  – Bank account: 1-2 working days.
  – PayPal: 1-2 working days.
  – Credit card: 2-3 working days.-
  – Bancontant: 1-2 working days.
  

  Have you used a voucher?

  We’ll make sure to update the balance on your original voucher!