How To Return Your Item

You have 30 days after placing your order to return an item, sale items included. You can always exchange or return an item in our store within those 30 days.

1. Prepare your return
   • Items must be unworn, in original condition, and in original packaging (including shoebox and tags).
   • Use outer packaging to protect the item, preferably the original Bisque Golf shipping box. Items must be undamaged.
2. Include your return form
   • The return form that came with your order (on the back of the thank you note). No form? Add a note with your order number.
3. Ship your return
   • Start your return in our return portal: https://bisque-golf.shipping-portal.com/rp/
   • If the portal doesn’t offer a return option for your order, use your own courier (at your own expense) and send the item to the address below:

Bisque Golf & Leisure B.V.
Kuiperij 20
1185XS, Amstelveen
The Netherlands

Always choose to track your parcel, and keep the track & trace until your refund is processed.

Return conditions

To be eligible for a refund, returned items must meet the following conditions:

• Unworn and unused. You’re welcome to try items on indoors, but they must show no signs of wear.
• Original packaging intact. This includes the shoebox and all product packaging, which must be undamaged.
• Return form enclosed. The return must include your completed return form, or a note with your order number.
• All returns must be initiated and managed by the customer.

Returning from Outside the EU

• You’re free to use any courier.
• Clearly label the parcel as a return to avoid extra customs duties.
• Return shipping is at your own expense. If duties, taxes or other costs are charged on your return, we deduct them from your refund.

Refunds

• Refunds are processed within 5 working days after we receive and inspect your return.
• You’ll receive a confirmation email once your refund is issued. It can take around 1-2 working days before it reaches your account after the confirmation.
• We do not refund the original shipping costs.

Exchanges

• In our store: you can always exchange or return an item in our store within 30 days of placing your order.
• Online: we currently do not offer exchanges. If you’d like a different item, please return your product and place a new order.

FAQ

Do I need to contact customer service to return an item?

No. Start your return in the return portal, or follow the steps above if the portal doesn’t offer a return option for your order.

Will I be refunded for shipping costs?

No. We do not refund the original shipping costs.

Can I return sale items?

Yes, as long as they meet the return conditions and are returned within 30 days of placing your order.