Returns and refunds

Something not quite right? No worries, it happens! You have up to 30 days to return the product after placing your order.

We kindly ask you to ship your return to the address below with your own preferred courier.

Return address

Bisque Golf & Leisure BV

Kuiperij 20

1185XS Amstelveen

The Netherlands

Original and unworn condition

Obviously, you’re free to try on your ordered items! However, please make sure all returned items are unworn, in the original condition, and in the original packaging. 

Tip: Try on shoes and apparel indoors so they show no traces of use.

Shoebox

The shoe box is part of the product. Shoes will only be accepted in the original and undamaged shoebox.

Packaging

Packaging is part of the product. Items will only be accepted in the original and undamaged packaging.

Shipping Box

Please ensure the shoebox is protected with outer packaging. (You can reuse the Bisque Golf  shipping box)

Bisque Golf invoice

Please include the original invoice. (included with your original order)

Return form

Please make sure you enclose the completed return form with your return.
*If your return fails to meet the conditions above, we unfortunately cannot accept your return. In such a case, we’ll contact you.

Returning from the UK, Norway or Switzerland

Your order will include a pre-generated label for shipping. This is done to prevent potential customs issues in case of a return. Please be aware that if you choose to return the item, a €15 fee will be deducted from the total refund amount for the use of this return label.

Refunds

After receiving your return, it can take up to 5 working days to receive a confirmation of your refund per e-mail.

*Please note: Currently we don’t provide a confirmation of receipt, please check your Track & Trace.

Exchange

Unfortunately we’re unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.